Attention-grabbing campaigns might bring customers in, but it’s the experience that keeps them loyal. Retailers need to ...

Salesforce's Agentforce uses AI to optimize order support, cut costs, and deliver personalized customer experiences for retailers worldwide.

The 2024 Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today’s increasingly digital shopping environment ...

Noticing that a customer is looking for a specific item or offering assistance before they ask — shows customers that they ...

Retail businesses face unique challenges in providing consistent and exceptional customer service in an ever-changing landscape. The rise of online shopping, coupled with traditional in-store ...

When we think about working for a retail company, we usually think about working in-store, helping customers, or possibl ...

Retailers at this year’s NRF Big Show showcased how they are putting customer data to use for personalization and loyalty.

The Esaad Card is a unique loyalty program offering exclusive benefits and discounts across the UAE. Designed primarily for ...

According to Lightspeed’s “State of Retail 2024” report, 39 per cent of shoppers cite “great customer service” as the top reason they’re willing to spend more. This enhancement ...

WebEngage formalises a strategic partnership with ALJ Electronics to enhance their omnichannel customer engagement Abdul ...

Comprehensive process management software offers a powerful way to boost efficiency by automating routine tasks such as ...

The seeds of conflict were planted during a February 2023 shopping experience at a Los Angeles Home Depot location. What started as a routine purchase evolved into a complex situation when Gibson left ...