The bank has apologised as hundreds of customers complain about service disruption and missing funds. Barclays has advised customers to contact food banks after a major IT glitch left some locked out ...

When college students are treated as customers a number of disastrous outcomes ensue, including grade inflation.

Florida residents have a higher chance of getting struck by lightning than most, and a Florida Power & Light subsidiary offers protection.

Expedia is one of the largest online travel booking platforms, offering flights, hotels, vacation packages, car rentals, and cruises. While the platform is designed to be user-friendly, you may ...

Technology is at the heart of our accelerating evolution, and we are all now beginning to recognize that AI is the next generation of advancement.

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Meguiar's has introduced a dozen new products, including a waterless wash/wax product, two odor-fighting sprays and a heavy-duty trim restoration kit.

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

Considering that Amazon (AMZN) accounted for 11.8% of UPS's total revenue for the year, which translates to roughly $10.7 billion, it didn't help that the delivery giant also resumed its pattern of ...

UPS announced a seismic shift in the relationship with its largest customer, Amazon, prompting a sharp stock price drop ...

The CDO was quick to emphasize the bank’s obligation to safeguard its customers’ data and use it responsibly as part of the bank’s broader commitment to AI ethics. The ethical use of data and AI is ...

UPS on Thursday forecast downbeat 2025 revenue as it cuts back deliveries for its largest customer, Amazon — a move that will ...