The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Expedia is one of the largest online travel booking platforms, offering flights, hotels, vacation packages, car rentals, and cruises. While the platform is designed to be user-friendly, you may ...

Is yours a business that's seriously struggling to retain customers? Good news: Building (and maintaining) the right ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

Customer service plays a pivotal role in shaping a business's reputation and driving customer loyalty. While businesses often ...

When college students are treated as customers a number of disastrous outcomes ensue, including grade inflation.

Fortunately, a good customer service policy helps avoid these problems. But your policy needs more than platitudes like “Be friendly” or “Respond quickly” to do that. Instead, it requires specific and ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

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In today’s story, the customer is wrong about the garbage pickup schedule, and he’s so annoying that the customer service rep ...

Together, Copilot case and conversation summaries build a rich repository of customer interactions, which is available on other channels to provide continuity of service for customers and a more ...