The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Expedia is one of the largest online travel booking platforms, offering flights, hotels, vacation packages, car rentals, and cruises. While the platform is designed to be user-friendly, you may ...

Is yours a business that's seriously struggling to retain customers? Good news: Building (and maintaining) the right ...

Customer service plays a pivotal role in shaping a business's reputation and driving customer loyalty. While businesses often ...

When college students are treated as customers a number of disastrous outcomes ensue, including grade inflation.

The Lansing Board of Water and Light hosts open houses to provide help for customers with their bills and energy use ...

The company will use its expertise in AI — honed through efforts like plan personalization — to help it create solutions for ...

Noticing that a customer is looking for a specific item or offering assistance before they ask — shows customers that they ...

FirstEnergy Corp. (NYSE: FE) electric companies The Illuminating Company and Ohio Edison have been named 2024 Business ...

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.

Service experience was very good. The price to replace a battery was outrageous. I would not do that again through the dealer. Friendly and helpful customer service rep, easy to make appointments ...

You might pay less in a town with a low crime rate, or more in an area with regular hail storms. How to find the best renters insurance in Nevada The best renters insurance companies offer great ...