Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

His thesis was both radical and prescient: companies should eliminate work and processes that do not create value, rather than simply automating inefficiencies with ...

Costco's shareholders voted overwhelmingly to reject a motion that would seek report on the risks of diversity, equity and inclusion in the company's hiring practices.

The writer, cook and Chinese-food champion gets ready to greet the Year of the Snake. Plus, FT correspondents reveal how their cities will mark the occasion ...