For most people, the main reason for switching broadband provider is to get a better deal and save money. But for nearly 20% of customers in the UK, it’s customer service that counts. They have left ...
MOBILE firm O2 has confirmed that it is axing a popular service used by thousands of its customers tomorrow. It is discontinuing its ‘Pay-as-you-Go” SIM cards for iPads on January 31. Customers ...
For years, payment service providers (PSPs), the companies that ... PSPs need to rethink their business model and take advantage of their customer relationships to offer more diversified services ...
Additionally, we analyzed data from the American Customer Satisfaction Index (ACSI) to understand how each internet service provider (ISP) fares in customer service and perceived value.