Customer service representatives may provide support over the phone, in person, or through online chat, email, text or social media – basically anywhere their customers are. “The main ...

Taking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is ...

Customer expectations continue to rise across all industries. According to my research, 91% of customers think companies ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here. ••• I’ve been a journalist for a long time, which makes a person overexposed and jaded, and for ...

Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far ...

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I was flooded with relief when I received an immediate reply from a profile with the title "Customer Service". The person on the other end asked for my phone number and email address, and I got a ...

She switched jobs and got locked out of her old email, and the only way for her to call customer service about the problem was to pay for a subscription. Even the person on the phone couldn't ...