Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far ...

We've all done it - shouted "customer service representative!" at the phone until we were finally given the chance to speak ...

Taking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is ...

A local authority's digital customer service system has been described as "universally awful" by a councillor. Telford and ...

The bank responded to say they were unsure what was causing the issue. A representative said: "I don't know why the limit is ...

Fairway Independent Mortgage ranked well above average on J.D. Power's 2024 Mortgage Origination Satisfaction Study and has ...

Real-person communication lines ... To support this, the customer experience has to complement the broader mechanics of the healthcare service. Without a human-first, streamlined service for ...

CNBC reviews Mutual of Omaha life insurance, which including term life policies up to age 80 and final expense coverage to age 85.

If you’ve received poor products or services, don’t suffer financial detriment - MoneyMagpie Editor and financial expert Vicky Parry shares how to make a complaint to get your money back ...

He never even got my letter. A customer service person pretending to work in his office called me a week after I actually moved into my new place to argue with me. That was the section of the ...

Referral programs can be the easiest and cheapest means for a business to get new customers, improve customer loyalty, and lower marketing costs.

The self-driving taxi company Waymo launched in Los Angeles in November, bringing roughly 100 autonomous vehicles to ...