Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

By improving customer experience design, companies drive growth and the public sector stays relevant, says iOCO ...

Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far ...

For 2025, telecom service providers will be looking for opportunities to raise NPS. Because technology plays a crucial role ...

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.

And here’s another example of why I feel that way! A TikTokker posted a video on the social media platform and showed viewers ...

On Amazon, a good product rating percentage is generally considered to be 80% or higher, which corresponds to a four-star ...

ChatGPT listens to what I am requesting, answers the questions, and even remembers the context within which I am asking them.

Life sciences trends 2025 include the rise of personalized therapies, supply chain resilience, compliance, and collaboration ...

In 2025, it's easier than ever to build an AI chatbot. We explain how to build a chatbot from scratch in 7 steps, without ...