Attention-grabbing campaigns might bring customers in, but it’s the experience that keeps them loyal. Retailers need to ...

Salesforce's Agentforce uses AI to optimize order support, cut costs, and deliver personalized customer experiences for retailers worldwide.

The 2024 Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today’s increasingly digital shopping environment ...

When we think about working for a retail company, we usually think about working in-store, helping customers, or possibl ...

WebEngage formalises a strategic partnership with ALJ Electronics to enhance their omnichannel customer engagement Abdul ...

Comprehensive process management software offers a powerful way to boost efficiency by automating routine tasks such as ...

The seeds of conflict were planted during a February 2023 shopping experience at a Los Angeles Home Depot location. What started as a routine purchase evolved into a complex situation when Gibson left ...

When college students are treated as customers a number of disastrous outcomes ensue, including grade inflation.

Customer complaints and negative feedback are inevitable in retail sales, but they can also be valuable opportunities to improve your service, resolve issues, and retain loyal customers.

Square says retailers are focusing on merging online and in-store experiences to meet evolving consumer expectations.

On the hunt for a part-time job? Here are the best gigs that'll earn you some cash without killing your social life.