A new report by The Institute of Customer Service (ICS) reveals a significant disconnect between customer expectations and the reality of service delivery in the UK. The UKCSI finds that 64% of ...

Virgin Money’s AI-powered chatbot has reprimanded a customer who used the word “virgin”, underlining the pitfalls of rolling out external artificial intelligence tools.

A customer allows location ... subscriber/applicant in the video has to be easily re-cognizable and should not cover their face in any manner. 4. The VCIP process has to include random question and ...

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British Gas has been named one of the country’s worst energy suppliers – after spending £50m trying to overhaul its poor customer service record ... recently in The UK Customer Satisfaction ...

Yorkshire-based debt management provider Lantern has been recognised for its efforts to support customers and employees, with ...

Our tables are ranked by scores, so look at the top of them for the best banks and best bank accounts. The first table lists the banks we were able to get enough customer responses for, with a product ...

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For the best UK web ... it's speed and customer support you're after, SiteGround should be part of your shortlist. Why you can trust TechRadar We spend hours testing every product or service ...

“This is the worst company I have ever had the misfortune to deal with,” one reader wrote. Another said: “It’s totally impossible to get any sense out of British Gas.” In the 18 months to July last ...

Octopus Energy has gone from a newcomer in the energy market to the UK's biggest electricity ... It tops the table for customer feedback, alongside 100Green, based on responses in the latest annual ...