Virgin Money’s AI-powered chatbot has reprimanded a customer who used the word “virgin”, underlining the pitfalls of rolling out external artificial intelligence tools.

Yorkshire-based debt management provider Lantern has been recognised for its efforts to support customers and employees, with ...

“This is the worst company I have ever had the misfortune to deal with,” one reader wrote. Another said: “It’s totally impossible to get any sense out of British Gas.” In the 18 months to July last ...

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A man has been arrested after a Nando's employee was slapped in the face with a plate by a customer nearly a year ago.

A young worker has given a first-hand account of what working inside a mass scamming call centre is really like.

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Peter Macann, 31, was stranded at service station after pet French bulldog stepped on locking button while he was out of the vehicle ...

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