reducing future customer service calls, building a stronger reputation, and improving revenue. Research from Microsoft found that 77% of customers view brands more favorably if they seek out and ...

Which brings me to Customer Service Example #2: Volkswagen, the German auto company that brought new meaning to the expression "corporate deception." As you may recall, it was discovered in 2015 ...

Most people will be able to think of a time when they experienced poor customer service. Examples include having to wait in a long queue, receiving the wrong meal in a restaurant and being served ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...