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AT&T is using ... friendly service — a public commitment to continuously improve customer service delivery. Robertson told me that this effort has been in the planning stages for a number ...

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The new policy is a part of a $750 million investment the company has made in its customer service over the last four years, said Kellyn Smith Kenny, AT&T’s chief marketing and growth officer.

After receiving customer complaints, AT&T’s internal investigation revealed the rep in question had performed a number of actions on at least 30 different customer accounts designed to improve ...

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Establishing a toll-free number for your business illustrates your openness to having customers contact you directly and allows them to do it without incurring any extra costs, no matter where ...

She is charged with a third-degree computer crime, troopers said. According to an arrest warrant, an AT&T customer reported to police in February 2024 that they noticed fraudulent activity on their AT ...