Attention-grabbing campaigns might bring customers in, but it’s the experience that keeps them loyal. Retailers need to ...

The retail paradigm has shifted from one of Product ... Good, caring and personal customer service on the shop floor greatly enhances the customers’ satisfaction, resulting in a greatly enhanced ...

The 2024 Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today’s increasingly digital shopping environment ...

Mobile applications and games are known for their unprecedented customer growth and scale, unlike anything seen in traditional retail or Web ... between providing service to users and keeping ...

Retailers at this year’s NRF Big Show showcased how they are putting customer data to use for personalization and loyalty.

While customer service is important, setting clear expectations for closing times is equally vital. Businesses that fail to do so may struggle with employee dissatisfaction and burnout.

Salesforce's Agentforce uses AI to optimize order support, cut costs, and deliver personalized customer experiences for retailers worldwide.

According to Lightspeed’s “State of Retail 2024” report, 39 per cent of shoppers cite “great customer service” as the top reason they’re willing to spend more. This enhancement ...