Hallowell, Roger, Leonard A. Schlesinger, and Jeffrey Zornitsky. "Internal Service Quality, Customer and Job Satisfaction: Linkages and Implications for Managers." Human Resource Planning (fall 1996).

The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

LAGOS – 9mobile has applauded the Federal Government and the Nigerian Com­munications Commission (NCC) for approving a 50% tariff adjust­ment—a vital initiative aimed at addressing persistent ...