"The customer is always right" is an adage most people are inherently familiar with, whether or not they have experience working in customer service. Though its usage is ubiquitous, its alleged ...

Whether you believe a customer is always right probably depends on which side of the counter you’re on. For shoppers, having a merchant who’s quick to rectify mistakes and listen to concerns ...

(WYTV)- You’ve heard this saying: the customer is always right, rule number one for a business. Rule #2: If the customer is wrong, see Rule #1. Who came up with this idea? The earliest we see ...

If there's one unifying theory among American shoppers, it's that they're always right. After all, that's what we've been taught to believe for over a century: that the customer is never wrong ...