Zoom Video Communications is rolling out its first homegrown cloud contact center offering coming off its abandoned acquisition of cloud contact center software provider Five9. Zoom Contact Center ...

This partnership leverages Alvaria’s best-in-class compliant outbound technology and UJET’s innovative AI-powered cloud contact center platform to create a unified solution for organizations seeking ...

a leading provider of AI-powered cloud contact center platforms. Together, the two companies are delivering a powerful, integrated solution designed to address the growing demand for secure ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by ...

Despite CCaaS adoption continuing to rise, not all contact centers are convinced. This partnership dispels the myth that the only companies using Amazon Connect are newer brands looking to shake up ...

based Microsoft partner Network Solutions Provider – a member of CRN’s 2022 Managed Service Provider (MSP) 500 – told CRN in an interview that a cloud-based contact center could appeal to ...

Cisco has announced the launch of a PoP for Webex Calling and Contact Center cloud-based services in SA, hosted by AWS.

today announced the expansion of its strategic partnership with Microsoft to transform customer service experiences with generative AI and cloud-based contact center solutions. HCLTech will ...

CallerDesk, which means a virtual help desk for callers is a platform that provides complete call center solutions but over the cloud. In just 30 Minutes, businesses can run cloud call centers in ...

This strategic collaboration marks a significant step forward for both HCLTech and Microsoft in the Contact Center as a Service (CCaaS) domain. By leveraging cutting-edge AI and cloud technologies ...